Designing a notification that's ready for a developer to send to users requires completion of these 5 steps:

1. Create a Notification

Select the Designer in the left-hand navigation, and click Create Notification.

2. Add Notification Channels

Before you can create Notification content, you need to add at least one Channel by clicking the '+Add Channel' button.

After you click +Add Channel, you have two options for adding Channels:

Option A: Add Channel Types

  • You can add one of four channel types: email, push, SMS, or direct message.

  • This option allows you to integrate one or more provider per channel.

Option B: Add Integration Channels.

  • You also have the option to add an individual Integration as a standalone channel.

  • A single-integration Channel allows you to set send rules and send priority for a specific Provider within your Channel hierarchy.

IMPORTANT: Before you can send a Notification, you must integrate your channel providers.

3. Prioritize the Channels and Integrations

Channel and Integration send priority is set on a per-notification basis. There are two levels of priority you can set for channels: "Best of" and "Always".

"Best of" prioritization

  • Courier attempts to send your notifications using the top to bottom priority order in the "Best of" channels list.

  • You can change the priority of your channels using drag and drop.

  • Best of is defined as the first channel where the Profile data is complete (as defined in the integration docs for that provider)

  • Best of does not currently fallback if the send is unsuccessful, only when the profile data is incomplete.

"Always" prioritization

  • It's possible to set a notification to always send through certain channels.

  • Courier will attempt to send the notifications through every channel in the "Always send" list in addition to the channels in the "Best of" list.

  • To set a channel as "Always send", open the channel settings and flip the toggle from "Best of" to "Always". You can do this for one or more channels in the notification.

Prioritizing Integrations within Channels

  • It's possible to add more than one Integration per channel.

  • Open the Channel settings to drag and drop Integrations and set their priority.

Read more about setting Send Priority rules for channels and integration.

4. Create Channel content

Important: Adding at least one Channel to a Notification is required before you can start adding content.

Click to open a channel and begin creating content. Use the content toolbar to add Content Blocks and customize the content within them. These blocks are reusable across channels - so you only have to build your content once.

adding content with the toolbar.

Build once, send everywhere

Once you've built the content in one channel, simply open another and pull in the blocks you've already created from the content Library. Courier dynamically adjusts content blocks to match every channel's technical specifications.

You can use the toolbar to add new, reusable content blocks in any channel.

pulling in content from the library into a new channel.

5. Publish Changes

Whenever you make a change to the content, channel priority, notification or channel settings, integrations, etc. you must publish the changes to production by clicking the "Publish Changes" button.

Note: "Did I Publish Changes?" is always a good place to start when troubleshooting.

Roll-back changes

You can roll back to any previously published versions in the Notification Settings under 'Publish History.'

Notification content complete!

There you have it! A notification with prioritized channels that's ready for a developer to integrate, connect to an Event and send via the Courier Send API.

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